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Technical Support Contact

If you have a problem with this contact form please instead email support at coremelt dot com

Before contacting support, please make sure you have installed our latest software updates. Free updates for customers are available to download. If possible please also check in the App Store to obtain latest OS X and FCP X and Motion versions.

Common questions: - Installation Step by Step- Transferring Licenses - Lock & Load FCP X - Other Issues. Tutorials: FCP X - Lock & Load - FCP X SliceX - FCP X Track X -For Premiere Pro. You can also look in our forum to see if your question is already answered.

The more information you can send us, the quicker we will be able to solve your problem, please fill in the form below with as much detail as possible. If you want to send us screenshots, system logs or sample video files showing the problem, please use this File Upload Form


Sending us a system profile and crashlog

You may be asked to send us a system profile and crashlog, in which case which see this video below for instructions.